Delivery and return conditions

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TERMS OF DELIVERY


FREE SHIPPING for products in the category "SCHELE, MINIPLATFORME (INDUSTRIAL STAIRS)"

 

For orders exceeding 1000 € excluding VAT, the TRANSPORTATION is FREE for the products in the category "SHOP METAL SHELVES, STORAGE EQUIPMENT AND ACCESSORIES FOR STORES" up to the cities county seat and the delivery time is at least 3-5 working days.

 

Careful!

 

* According to the contract, for shipments over 3 m in length or over 100 kg in weight, during busy periods the delivery will be made from the Urgent Cargus Curier headquarters.

 

* In case the weight of the packages exceeds 5 kg the payment will be made only by payment order, it is not possible to send them with the refund payment.

 

* Parcel not received / refused upon delivery: If the client refuses to take the parcel to the delivery at home or does not pick up a parcel delivered to the Urgent Cargus centers within 5 working days from the date of delivery, it will be returned to the Frameworks deposit and the administrative costs , shipping, return of the package and those related to the consumables used for the initial delivery will be refactored to the customer.

 

Thus we have a shipping time of 1-2 working days in big cities and 2-3 working days for small cities. The transport price is calculated according to the weight of the parcel and the area / distance.

 

* For localities outside the courier network, the delivery will be made against an additional fee.
* For shipments over 3 m in length or over 100 kg in weight, the lift will be made from the Urgent / Cargus Courier headquarters.

 

Our goal is to deliver your purchases as quickly and efficiently as possible. The ordered products are delivered throughout the country. The delivery is made by the transport company or fast courier (Urgent Cargus) with which our company has concluded a collaboration contract with reduced prices according to the contract.

 

The costs related to the transport are the responsibility of the buyer for the orders up to 1000 € + VAT on the products of the category "METAL SHELVES SHOP, EQUIPMENT, ACCESSORIES" and will be paid at the time of delivery directly to the courier company. Products in the EasyKIT Shelving and Shelving category do NOT have free shipping.

 

The products can be picked up directly from our store in Doraly Shopping Park, Sos. Bucuresti-Urziceni nr.14A, Afumati, Ilfov. In case the product chosen by the customer is not available in stock, the delivery time will be communicated by telephone by a representative of our company.

 

RETURN OF PRODUCTS DELIVERED AND RETURN OF PAYMENT


Customers can request the return of the products ordered and already delivered within a maximum of 14 calendar days from their receipt. For this, please let us know the name, address and number of your order, thus ensuring a smooth return procedure. The return request is made in writing, by e-mail or fax, stating the reason for the return and the method of return.

 

The return of the products is accepted by Frameworks S.R.L. only if the following conditions are met:

 

1. The products are sealed in the original packaging, being in the same state they were when they were delivered to you; this verification is performed in the Frameworks S.R.L. upon receipt of the return. Packages must not be scratched, broken or deformed;

 

2. The original guarantee certificate is also sent upon delivery of the products;

 

3. All costs for transporting the products returned to the Frameworks S.R.L. warehouse are borne exclusively by you. If the buyer does not pay for this shipment at the time of return, Frameworks S.R.L. reserves the right to withhold transport costs from the value of the products to be returned.

 

In case of acceptance of a product return, Frameworks S.R.L. will issue a "reversal" invoice, in accordance with the legal provisions in force, at the time of receipt of the products in the warehouse of Frameworks S.R.L.

 

Within a maximum of 30 calendar days from the receipt of the products in the Frameworks S.R.L. from Afumati, Ilfov, Sos. Bucuresti-Urziceni no.14A, Frameworks S.R.L. will return to the buyer the value of the products according to the conditions of this document.

 

In the case of products that are only brought after a special order (those that our suppliers only bring to order and which have delivery terms that reach 21 working days), the return of their value will be made with your support. 25% of their value, representing damages Frameworks SRL caused by this return.

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Sos. Bucuresti-Urziceni nr.14, Afumati, ILFOV
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